Refund policy

This policy applies to payments made to GastroVin Sverige AB, for example when you pay for an evening at the time of booking on the website by card, Klarna, Apple Pay or Google Pay, or when a company pays by invoice.

Cancellation and refunds

Evenings booked on the website are binding, and the amount is not refunded if you cancel. If you are unable to attend, you are welcome to transfer your seat to another guest; please let us know the name before the evening. For private dinners, events and catering confirmed by quotation, cancellation must be made in writing no later than seven (7) calendar days before the event; after that, 100 % of the agreed amount is charged. As the booking concerns dining on a specific date there is no statutory right of withdrawal; our booking terms apply instead.

Cancelled or rescheduled events

If we cancel an event, the full amount is refunded without you having to do anything. If an event is moved to a new date, you choose between keeping your seats or receiving a refund.

How refunds are made

Refunds are always made to the same payment method used for the purchase, and you never need to give us any account details. The full amount due is refunded, with no fees deducted.

• Card, Apple Pay and Google Pay: the amount is returned through our payment provider to the card that was used and normally appears in your account within five to ten banking days.
• Klarna: the refund is registered with Klarna, which reduces or cancels your Klarna payment or pays you back according to its terms. Klarna notifies you once this is done.
• Invoice (companies): we issue a credit note. If the invoice has already been paid, the amount is refunded to the bank account the payment came from.
• Other payment methods, for example a bank transfer following payment instructions from us, are refunded to the sending account.

Contact

Questions about a payment or refund: info@gastrovin.se or +46 709 70 14 24.

Last updated 1 September 2026.